Welcome to GM Technologies.

SOLUTION OVERVIEW (INTRODUCTION)

Getting to know my SAP CRM
my SAP CRM – The complete solution
CRM architecture & Component integration
Key capabilities of my SAP CRM
Channels of interaction
Careers @ my SAP CRM

BASE CUSTOMIZING (SAP CRM & SAP R/3)

Overview of CRM Server Technology
Business partner master
Product master
Organization management
Pricing fundamentals
Condition technique and pricing procedure determination
Territory management
Transactions processing
Activity management
Partner processing

MARKETING

Introduction
Marketing planning – elements
Campaign management
Segmentation of business partners
Personalized mail forms
External list management

MIDDLEWARE

Introduction
BDoc and types of BDoc
BDoc Modeler
Error fixing

E-COMMERCE (INTERNET SALES)

Introduction
B2B and B2c scenarios
Product catalog
Product proposal:
Top n products
Cross selling
Up selling
Down selling
Partner product range

MOBILE SALES

Introduction
Architecture and setup
Administration console
Client console
Mobile application studio
Mobile repository server

CUSTOMER INTERACTION CENTER

Interaction center overview
Framework and components
IC Win Client profile and configuration
Visible component configuration:
Action box
Remainder scripting § Application Area§ Navigation Area§ Interactive scripting§
Hidden Component configuration Overview of IC Web Client profile and configuration

DAY TO DAY STUDY MATERIAL IN SOFT COPY FORMAT WILL BE PROVIDED EVALUATIONS END OF THE TRAINING MOCK INTERVIEWS

Solutions Process

Solutions We Provide

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